FAQ

*I Just Purchased A Service But Where Is My Login Info?

If you have purchased a new service and payment is cleared, you will instantly receive an email with your login details. If you haven’t got the details in your inbox, please check you spam and junk mail folders.

*My Android Device Keeps Buffering.

If you own an android device and you are experiencing buffering, please do the following: (please use ethernet connection not wireless)

1. Clear cache from all your applications in your device

2. Once cleared, unplug your device from power for 5 min.

3. Unplug your modem from power for 5 min.

4. After 5 min, plug it in and enjoy viewing

*My Firestick Keeps Buffers Frequently

It’s common for a Firestick Gen 1 and 2 to buffer, these devices have low room for memory,

We recommend a weekly maintenance for these devices.

How to Fix Buffering Errors

Imagine watching a movie or an episode of your favorite TV series only for the TV to start buffering right at the exciting part. There’s nothing more excruciating. Once you’ve identified the issue behind the problem, try one of the following solutions to fix it.

1. Update Your Device

Amazon releases regular updates for the Fire OS software. These updates are designed to improve speed, security, and performance. That’s why it’s important to periodically install Fire TV Stick updates to make sure that its operating system is working optimally.

To find the latest Firestick updates and install them, here’s what you have to do:

  • Go to the interface on your Fire TV Stick and click on the Home Menu
  • Once you get to the Home Menu, scroll to the top left corner of the screen and choose “settings”
  • Scroll to the right again and then choose “device”
  • From there, select “check for system update”
  • Once you reach the next window, click “confirm”
  • The Fire TV Stick will take care of the rest by tracking new software updates.
  • The screen will show a “download and install” prompt if any new software updates are available

2. Uninstall Apps That You Don’t Use

Does your device have a lot of apps? This can significantly compromise your ability to enjoy content from your Fire TV Stick because it adds to the overall demand on the device’s software. Third-party apps are notorious for slowing down the Firestick because they’re not optimized to perform properly.

To remove these apps, simply follow these steps:

  • Switch on your Fire TV and click on the home menu
  • Look at the top of the screen and direct your mouse to the right
  • Select “settings”
  • Scroll to the right and select “applications”
  • Once on the App menu, scroll down and select “manage installed applications”
  • Select the apps you’d like to uninstall from the list provided.
  • Once you click on an app, the browser will automatically open a new screen.
  • Scroll down and select “uninstall”
  • The browser will open another screen. Select “uninstall” again.
  • This should automatically delete the app from your Firestick.

3. Switch VPN Servers

If your Firestick keeps buffering as a result of ISP throttling, then it might be a good idea to subscribe to a VPN. A Virtual Private Network (VPN) hides your IP address in order to disguise your traffic and browsing history.

VPNs provide you with a fully encrypted connection so that your ISP can’t see your traffic and penalize you for watching content via your Firestick. This means you can enjoy high-speed connections and no more buffering issues.

For the best results, opt for a well-known VPN like IPVanish that offers the fastest loading speeds compared to other providers.

If your problem is a slow server, simply open the app and select a different location to hide your actual location. If possible, choose a location that’s near your actual address. Improve your chances further by opting for a VPN with automated connection and in-built speed test features. Alternatively, give the server a few hours and use it later when there’s less traffic to compete with.

4. Restart Your Fire TV

Most people are so obsessed with their Firestick devices that they never switch them off! Unfortunately, keeping your Fire TV Stick on at all times can lead to serious buffering issues. That’s why you need to reboot your device every now and then to clear out its cache and improve performance.

Here’s how you can do this:

  • Open the Fire Stick and scroll to the home menu
  • Scroll to the topmost part of the screen, move the mouse towards the right and select “settings”
  • Scroll to the right and choose “device”
  • Select “restart” and approve in the next window
  • The Fire TV Stick will reboot itself automatically, and the process usually takes a few minutes.

*What Do I Do If I Cannot Connect Or Cannot See Any Channels

For any reason, if the system goes down and you are unable to get our services, please do not panic.

We could be having an unexpected outage, we usually are back up within 60 minutes.

In this time, please do not open a support ticket unless we have had a long outage, and we will send out an email to all clients.